Terms of Service
Effective Date: March 4, 2026
Welcome to All Access Chicago LLC ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our websites, apps, forms, communication channels, and services (collectively, the "Services"). By accessing or using our Services, you agree to these Terms. If you do not agree, please discontinue use of our Services.
1. SCOPE OF SERVICES
Our company provides promotional services in the hospitality and entertainment sector, working closely with trusted partner venues. The Services include, but are not limited to:
- Guest list reservations and complimentary tables
- Bottle service bookings
- Seasonal/themed events (bar crawls, holiday parties, rooftop parties, after-parties)
- Artist bookings and curated hospitality packages (birthdays, bachelorettes, corporate outings)
Important: We act strictly as a promoter and connector, not as a venue operator. We do not own, manage, or control partner venues and are not responsible for their safety, operations, or individual policies.
2. ELIGIBILITY & AGE RESTRICTIONS
Participation in our nightlife events is restricted to legal-age guests only.
You must be 21 years or older to access or attend our nightlife events.
By submitting forms or attending events, you confirm that you meet the age requirement.
We reserve the right to deny access to any event or service if age verification fails.
3. RESERVATIONS, PACKAGES, PAYMENTS, CANCELLATIONS & REFUNDS
3.1 Definitions.
For purposes of these Terms:
- • “Booking” means any guest list placement, reservation coordination, bottle service booking request, package, deposit, or paid promotional/concierge service purchased from us.
- • “Service Date” means the date of the applicable event, reservation, or venue visit.
- • “Partner Venue” means any third-party club, bar, lounge, restaurant, rooftop, or event space that we promote or coordinate with.
3.2 What you are purchasing.
All Access Chicago LLC operates as a promoter and connector. When you purchase a Booking, you are purchasing our promotional/concierge services, which may include (as applicable): reservation coordination, guest list placement, event logistics support, confirmations, communications, and related planning services. Partner Venues are independent third parties and control entry, service, operations, capacity, and venue policies.
3.3 Payment method and confirmation.
(a) Payments may be collected through Stripe Payment Links or other third-party providers.
(b) A Booking is considered confirmed only when we send you written confirmation (by SMS, email, or direct message) stating the venue/event and Service Date details.
(c) If we cannot confirm the Booking due to availability or operational issues, we will cancel the request and, if payment was collected for that Booking, we will issue a refund or credit as described in Section 3.8.
3.4 Deposits, coordination fees, and venue spend.
(a) Some Bookings require a deposit or coordination fee to secure planning, reservation coordination, and/or guest list placement.
(b) Unless expressly stated otherwise in writing, deposits/coordination fees are earned upon confirmation and are non-refundable once confirmation is issued, because our services and time are delivered immediately upon confirmation and coordination.
(c) Any venue minimum spend, gratuity, taxes, cover charges, or on-site charges are determined by the Partner Venue and may be collected by the venue directly or handled as otherwise communicated in writing.
3.5 Guest responsibilities (arrival time, ID, venue rules).
(a) You are responsible for arriving by any stated arrival deadline and complying with all Partner Venue rules, including dress code, conduct standards, and capacity procedures.
(b) 21+ ID required for nightlife and alcohol-related events. Name on the Booking should match government-issued ID.
(c) The Partner Venue may refuse entry or service at its discretion, including for capacity, dress code, intoxication, invalid/insufficient ID, or behavior.
3.6 No-shows and late arrivals.
If you do not arrive, arrive late, or fail to meet the stated arrival requirements, the Booking is considered forfeited, and no refund will be issued unless required by law or expressly approved by us in writing.
3.7 Denied entry.
(a) If you are denied entry due to guest non-compliance (including age/ID issues, dress code, intoxication, conduct, late arrival, or failure to follow instructions), no refund will be issued.
(b) If you are denied entry for reasons unrelated to guest non-compliance (for example, venue closure or event cancellation), remedies are addressed under Section 3.8.
3.8 Cancellations, rescheduling, and event changes.
(a) Guest cancellation requests must be submitted to us in writing (SMS or email) and are effective only when acknowledged by us.
(b) Unless otherwise stated in writing for a specific Booking:
- • Cancellations more than 48 hours before the Service Date: eligible for one reschedule (credit) for a comparable event/date, subject to availability, minus any non-recoverable costs.
- • Cancellations within 48 hours of the Service Date: no refund and no guaranteed reschedule.
- (c) If an event is canceled or materially changed (e.g., venue closure), we may offer a reschedule, credit, or refund at our discretion and as required by law.
- (d) Approved refunds (if any) are issued to the original payment method. Processing time may vary by payment provider and bank.
3.9 Billing questions and chargebacks.
(a) If you have a billing question or believe a charge is incorrect, you agree to contact us first at info@allaccesschicago.com so we can attempt to resolve the issue.
(b) If a chargeback/dispute is filed, you acknowledge that we may provide transaction records, checkout acceptance records, confirmations, communications, and proof of services to Stripe, payment platforms, and financial institutions to respond to the dispute.
(c) Initiating a chargeback may result in cancellation of any pending Booking and refusal of future service, to the extent permitted by law.
3.10 Third-party platforms.
Bookings, tickets, or payments processed through third-party platforms may be subject to additional platform terms. If those terms conflict with these Terms, the platform terms may control solely for that platform transaction.
3.11 Electronic Acceptance.
By completing checkout through our payment link or payment page (including checking any required consent boxes), you agree that you have read and accept these Terms, and that your electronic acceptance is legally binding to the maximum extent permitted by law.
4. LIABILITY DISCLAIMER
We want all guests to enjoy our events, but participation is at your own risk.
Attendance at any partner venue or event is solely at your discretion.
We are not responsible for accidents, injuries, illnesses, property loss, theft, venue policies, or conduct of third parties.
By attending an event, you release us and our affiliates from any claims arising from or relating to your participation.
5. GUEST CONDUCT
All guests are expected to behave responsibly and respectfully.
Guests must comply with all local laws and regulations (including age restrictions, alcohol consumption, and noise ordinances).
Venue rules and staff instructions must be followed at all times.
Respectful conduct toward other guests, staff, and performers is required.
We reserve the right to remove or refuse entry to any guest engaging in disruptive, unsafe, or unlawful behavior without refund.
6. DATA COLLECTION & PRIVACY
We take your privacy seriously and only collect data necessary to deliver and improve our Services.
Information Collected: Name, email, phone number, birthday (for age verification), and event/booking preferences.
Use of Data: Event management, reservations, customer service, and marketing communications.
Marketing: By providing your contact details, you consent to receive SMS, email, and social media outreach related to our services. You may unsubscribe at any time.
Third Parties: We may share data with trusted providers (e.g., ManyChat, Twilio, Google Analytics, ticketing platforms) solely to deliver our Services.
Compliance: We comply with applicable data privacy laws, including CAN-SPAM, TCPA, GDPR, and CCPA where applicable. Please see our Privacy Policy for further details.
7. INTELLECTUAL PROPERTY
Our brand identity and event content are legally protected.
All trademarks, logos, event names, brand assets, promotional materials, and original content are owned by us.
You may not copy, reproduce, distribute, or exploit our brand materials without prior written consent.
8. AFFILIATE & AMBASSADOR PROGRAMS
We may invite individuals to help expand our brand reach through structured programs.
Participants agree to comply with all program-specific rules.
Misrepresentation of our brand, events, or services is strictly prohibited.
Violations may result in removal from the program and forfeiture of incentives.
9. COMMUNICATIONS CONSENT
By engaging with our Services, you consent to receive marketing and service communications.
You may receive email updates, newsletters, and promotional campaigns.
SMS alerts may be sent for event reminders, confirmations, or special promotions.
Message and data rates may apply. You may opt out at any time by following the unsubscribe instructions.
10. DISCLAIMERS
Our Services are provided in good faith, but with certain limitations.
Services are provided "as is" and without warranties of any kind.
We do not guarantee event availability, artist appearances, or uninterrupted access to our platforms.
Venue operations, food/drink offerings, and event execution are outside our control.
11. LIMITATION OF LIABILITY
Our liability is limited to the maximum extent permitted by law.
Our total liability is limited to the amount you paid (if any) for the specific service or ticket in dispute.
We disclaim responsibility for indirect, incidental, or consequential damages.
12. GOVERNING LAW & DISPUTES
These Terms are governed by the laws of the State of Illinois.
Any disputes shall be resolved in the courts of Cook County, Illinois, unless otherwise required by applicable law.
You agree to submit to the personal jurisdiction of these courts.
13. CHANGES TO TERMS
We may occasionally update these Terms for clarity or compliance.
Any updates will be posted on our website and become effective immediately.
Your continued use of our Services constitutes acceptance of the revised Terms.
14. CONTACT US
For questions or concerns regarding these Terms, please contact us at:
- Business Name: All Access Chicago LLC
- Email: info@allaccesschicago.com
- Phone: 773-707-4452